Welcome to Satcom Global Halo

We want to extend a warm welcome to our valued customers and dealers visiting our new web-based customer support centre.

Halo is our new easy to use technical support portal, where you can now:

Register problems or issues with your satellite communications solution with the technical support team

• Check the status of your query at any time until the matter is resolved.
• Access the Satcom Global Knowledgebase offering a wide range of technical documents and manuals for our portfolio of satellite communications services and terminals.
• Keep up to date with the latest technical updates and product news such as firmware advisories and service outages on the dedicated news section

The launch of Halo kicks off of a wider customer support improvement initiative, as we expand our services, to ensure our customers across the globe always access quality and speedy support on a 24/7 basis.

Changes to our Support Teams

An additional change we’ve made as part of our customer support improvements is the Satcom Global Service Desk becoming Satcom Global Technical Support. The move aims to make routes to support clearer to our customers, depending on the nature of your query. Both contactable via Halo, the following friendly and knowledgeable teams will handle all of our customers support needs spanning multiple satellite networks:

Satcom Global Technical Support

• For technical troubleshooting, equipment and remote support [email protected]

Satcom Global Airtime Customer Services

• For airtime support and service provisioning requests [email protected]